Today I saw that TypePad, my blogging service, is asking its bloggers to give them some feedback. "Tell us how likely you are to recommend TypePad."
I jumped right on that request.
I was disappointed to see that comments on the feedback post were disabled, which doesn't convey the message that TypePad is genuinely open to discussion about how their blogging platform can be improved.
But after giving TypePad a "2" out of "10" on the recommend question (meaning, I'd be unlikely to recommend TypePad) I felt better after utilizing an open-ended comment box to tell TypePad what I've been saying — over and over — for many years.
For years I and other bloggers have been asking, and waiting, for improvements to the core TypePad system. Very few have manifested. As I've noted in comments/advice repeatedly, my 99 cent iPhone apps get new features much more often than TypePad does.
This is frustrating. You seem to have given up on improving the core TypePad platform, focusing instead on rolling out new themes (whoopee) and telling us bloggers how to code our own "improvements" in a complex RSS or whatever fashion (useless to me).
Yes, I'm happy that TypePad no longer crashes on me and it works quite reliably. But I can't remember the last time I thought "Wow, this is a great new TypePad feature!" It just seems like you take your subscribers for granted and aren't dedicated to continual improvement as, again, us Apple product users are accustomed to.
So I'd tell aspiring bloggers to look elsewhere. Unfortunately, I'm stuck with TypePad. Having been blogging regularly since 2003 on two blogs, I have a very large Google search presence and it would be disturbing to start over with a new URL. (But believe me, I've thought about it.)
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